Skills

20+

Years of experience

In Technology, and domains like Healthcare, and Banking

400+

Resources

Directly/Indirectly a managed peak team size of 400+ cross-functional resources in a global delivery organization

10+

PM organization

Directly led a team of 10+ Project/Product managers to deliver strong results and drive business value

$30M+

Budget

Managed programs with an overall budget in a global setting

Program/Product Management

Expertise in managing E2E large multi-year Digital Transformation Programs with peak team sizes of 400+ cross-functional resources and a budget of $30+ Million in a global delivery model.

Delivered 10+ B2B, B2C products by leading a cross-functional team of UX designers, Solution Architects, ML Engineers, Product Owners, Engineering, Change Management teams and, Corporate functions like Sales, Marketing, Legal.

Managed Project and Product Lifecyle – Strategic Planning & Roadmapping, Resource Allocation and Team management, Scope Definition, Requirements Gathering, Budget Management, Design & Development Oversight, Risk Management & Problem Resolution, Stakeholder Engagement & Communication, Implementation & Deployment, Performance Monitoring & Continuous Improvement, Value Realization & Impact Measurement

Experience setting up PMO for 20+ Program Managers and Product Manager organization: defining processes for program and product management teams, optimizing delivery, establishing work intake process, effective resource management, standardizing metrics collection and reporting.

Experience in building customer centric and product engineering focused agile delivery teams to transform business processes, applications and talent to improve customer engagement and maximize operational efficiencies.

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Technology

Strong development background developing web applications, and SQL development.

Experience in driving technical teams to deliver on application development, cloud migration, API Implementation, data and analytics projects.

Recently delivered a on Gen AI projects focused in Healthcare to identify high risk patients using X Ray images. Implemented Assistants to facilitate referrals and scheduling for patients. Working on solution definition of Gen AI initiative for a ITSM provider.

Experience in managing teams of architects and data engineers to standardize data ingestion, data processing, data extraction and reporting. Created a unified portal to consolidate reporting and provide access to all reports and dashboards.

Developed domain specific frameworks for standardizing data extracts for Health care payors

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Domain

Strong Healthcare consulting experience in various modules such as Membership – Enrollment processing, Providers – provider data management, Claims – Intake, Adjudication and Payment.

Extensive experience in implementations and upgrade of Facets, NetworXpricer, and CareAdvance.

Led development of Clinic of the Future for many Outpatient clinic organizations.

Led development for B2B and B2B2C products for medical devices organization to help sales, revenue management, and supply chain.

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Customer Success

Defined and led Client’s overall success, adoption of solutions and services, Client health, and satisfaction.

Led many pre sales pursuits, creating proposals, solution definition, charter creation, account plans, contract negotiations, and SOW creation.

Worked as a quasi client leader driving System Integration Vendors delivering strong results with substantial cost benefits.

Conducted weekly, monthly, quarterly and annual business, delivery and technology review meetings with client stakeholders to review status, KPIs, SLAs, roadmaps, financial and people metrics.

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