Key Project Portfolio

Business Context

The client operated on an outdated monolithic system with limited scalability and efficiency, requiring modernization to meet current and future business demands.

Execution Approach

Conducted a thorough discovery of the client’s existing technical ecosystem to identify gaps and opportunities for improvement. Managed the APIM tool selection process, ensuring alignment with the client’s long-term business goals. Collaborated with stakeholders to review requirements and design a comprehensive technical roadmap to guide the implementation towards the envisioned North Star architecture.

Role

Led the program management for an API First implementation to transition from a monolithic architecture to a more flexible and scalable system.Key objectives included enhancing system performance, improving integration capabilities, and selecting the appropriate API Management (APIM) tool.

Outcomes & Impact

Successfully delivered a production-ready API First solution, enabling the client to achieve improved system flexibility, scalability, and integration capabilities.The new architecture positioned the client for future growth and adaptability, with a robust foundation for ongoing digital transformation.

• Increased API adoption by 20% within 2 months
• Reduced consumer onboarding time by 50%
• Eliminated manual effort to set up and train consumers by 50%

Business Context

The client needed to modernize their technical infrastructure with an API First approach while managing organizational change and enabling new capabilities across the enterprise.

Execution Approach

Developed and executed a comprehensive transformation strategy that aligned with the client’s business objectives and facilitated smooth organizational change.

Established a Center for Enablement to drive API adoption and foster a culture of continuous improvement and innovation.

Collaborated closely with stakeholders to design and build a developer portal, ensuring it met the client’s technical and usability requirements.

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Role

Led the Transformation track of the API implementation project, with a focus on Strategy, Organizational Change Management, and establishing a Center for Enablement. Additionally, oversaw the design and development of a developer portal tailored to the client’s specific needs.

Outcomes and Impact

Successfully implemented the API First strategy, leading to improved organizational alignment, enhanced developer productivity, and increased API adoption.The Center for Enablement empowered the client to sustain ongoing innovation, while the developer portal provided a user-friendly interface for managing and accessing APIs, driving greater engagement and efficiency.

• Created 1 unified catalog for 100+ APIs to improve discoverability of APIs
• Implemented a solid governance process that improved reusability of the code and reduced internal development effort by at least 20%
• With the improvement in work intake process, prioritization efforts, and automation reduced time to market for single API by 2-3 weeks

Business Context

The client, a large vision medical device company, required a modern solution to manage sales on AWS, replacing an outdated application with over 20 years of sales data.

Execution Approach

Led the development of a comprehensive product that involved the creation of a new tech stack, utilizing AWS, React, PostGres, Unity, and Lambda.

Managed the migration and sunsetting of the legacy system, ensuring the seamless transfer of 20+ years of sales data.

Coordinated cross-functional teams to deliver a user-centric solution, focusing on ease of use and improving the sales process.

Role

Acted as the Product Manager for the transformation project, overseeing product discovery, UX design, architecture, engineering, training, and the global release to 10 markets.

Key objectives included creating a product catalog, streamlining product selection, Assistants, Pricing, and Integrating contract creation and approval workflows with SAP and Salesforce.

Outcomes & Impact

Successfully delivered the new product within 14 months, on a budget exceeding $5 million.

The solution brought significant value to the sales team, enhancing ease of use, boosting sales, and improving the company’s competitive edge.

The project resulted in a scalable, modern platform that positioned the company for future growth and market leadership.

• Increased accuracy and reliability of products shipped with tracking and reduced errors to <1%
• Cost savings and less waste. Reduced waste for surgeons by 20%
• Consistent performance of the product across all 30+ US regions and 48 global regions

Business Context

The client, a leading Oncology data science provider, needed a solution to manage cancer treatment regimens and healthcare costs, aiming to improve patient outcomes and streamline hospital operations.

Execution Approach

Directed cross-functional teams to design and develop a robust platform that addressed the specific needs of oncology treatment management.

Managed the integration of advanced data science capabilities to optimize treatment regimens and healthcare cost management.

Ensured the solution was delivered within the aggressive timeline of 12 months and within the $5M budget, coordinating closely with hospital systems for a successful rollout.

Role

Served as the Product Manager for the project, leading the design and development of the solution, which involved both technology and business transformation, engineering, and deployment to hospital systems.

The goal was to create a comprehensive system that could handle complex treatment regimens and associated costs effectively.

Outcomes & Impact

The project resulted in a cutting-edge platform that streamlined the management of cancer treatment regimens and costs, enhancing decision-making for healthcare providers.

Successfully deployed the solution across hospital systems, leading to improved efficiency, better patient care, and reduced operational costs.

The transformation positioned the client as a leader in oncology data science, driving further innovation in healthcare.

• Delivered a Product that is valued and understood by Patients, Doctors and Hospitals
• Improved visibility to increase patients ability to plan for treatment costs. Deviations were reduced to +/- 10%.
• Decrease practice’s financial risk and operational variability. Margin projections for hospitals were within +/-10% deviation.

Business Context

CMS uses Hierarchical Condition Category(HCC) method to calculate risk scored for Medicare Advantage patients. Higher category risk scores represent higher healthcare costs. Missed HCC groups in patient’s problem list result in a reduced insurance payoff.

A neural network analyzed chest x-rays of the patients and predicts the scores for each HCC groups.

The predictions are being compared with up-to-date risk groups to find cases where HCC assignment was missed with a high confidence.

Patients with the highest probabilities are send to review by the doctor to further improve the model’s performance.

Role

Lead the 3 member team of Data Scientist, ML Engineer and Healthcare SME(Doctor) to build a prototype to predict the RAF score based on X-Ray images.

Outcomes & Impact

Successfully delivered the program that calculated the potential business value for the clinics.

Based on the expected precision of 80%, an estimated annual savings of $2.4M was calculated.

Business Context

The client wanted to accelerate the development of it’s future, omni-channel care model, which will completely reimagine distinctive, user-centered health and care experience for Medicare Advantage Patients and their Provider Community.

The solution required the creation of a new service design that would enable their healthcare providers to drive patient engagement through optimized experiences and facilitated patient health literacy.

A digital platform enables clinics and their supporting call centers to maximize outcomes through optimized scheduling, personalized primary care and collaborative primary care journeys and effective outreach to engage with the patients.

Role

Led a multi-million dollar program to lead the team of Consultants to create the service design for the new Clinics.

Acted as a product manager briefly and created the roadmap to implement the Digital front door for patient access, scheduling, integration with EHRs, Omni-channel outreach using Twilio.

Led the implementation teams to deliver on the overall solution architecture, MVP, and Enhancements to develop a scalable cloud-native application. Implemented several integrations with EHR, and Remote Patient Monitoring devices.

Outcomes & Impact

Successfully delivered the program that changed the Providers way of working and helped them engage with clients better.

Enhanced reporting of their health and remote monitoring tools in 1 dashboard and increased ease of scheduling and interaction using text messages. It was a huge differentiator in the Medicare patient care community.

• Patient Satisfaction Improvement: Achieved a 15% increase in patient satisfaction scores due to the reimagined, user-centered care experience.
• Provider Efficiency: Enhanced provider productivity by 50%, resulting from streamlined service design and improved care workflows.
• Time to Market: Accelerated the development and implementation timeline, enabling faster deployment of the omni-channel care model for other interactions. From Concept to Deployment the timeline for Production implementation was brought down to 4 weeks from 4 months.

Business Context

The client faced critical challenges, including a high rate of member attrition, escalating operational costs, and declining satisfaction among both members and providers.

These issues were exacerbated by outdated core administration systems that struggled to keep pace with evolving business needs and technological advancements.

The need for modernization was critical to address these pain points, enhance operational efficiency, and improve overall service quality to regain competitiveness and market position.

Execution Approach

Developed a detailed business and technology roadmap, optimizing processes to maximize efficiency and value creation.

Oversaw project estimation, resource assignments, schedule management, and stakeholder engagement, regularly reporting progress to C-level executives.

Ensured alignment between the project objectives and business goals, validating the impact and value at each stage of the implementation

Role

Led a multi-million dollar program managing over 400 associates across various teams, including Architects, Configuration, Product specialists, Infrastructure, Engineering, Training, Customer Service, and Change Management.

Responsible for implementing key payor software products like Facets, NetworXPricer, and CareAdvance, with a focus on aligning business and technology strategies.

Outcomes & Impact

Successfully delivered the program within budget and on schedule, driving significant improvements in process efficiencies that led to substantial cost savings.

Enhanced claims adjudication rates and customer service performance, directly contributing to the client’s competitive positioning in the market.

The program’s success established a robust foundation for the client’s future growth and operational excellence.